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Calling
It Quits
November, 2005
Order from Whiskey Creek
Press
ISBN No. 1-59374-320-3
Nobody likes a quitter.
Yet each year, more than a million Americans quit their jobs-jobs
they need to support themselves and their families-for reasons
that range from stress to sexual harassment, burnout to boredom.
Are they committing professional suicide…or taking a new lease
on life? Meet 12 bright, capable, and thoroughly likable quitters
whose candid insights can help you advance your career by Calling
It Quits.
Read
a Sample Chapter
Table of Contents
ONE
Sara: from corporate copywriter to freelancer...
When you resign from a job because of the unethical behavior of
superiors, are you committing professional suicide-or taking a
new lease on life?
TWO
Alex: from university professor to public relations professional...
Often, quitting a job is part of a very positive process … the
redefinition of life goals and career options
THREE
Dave and Katherine: from insurance sales manager to financial
products marketing manager (the family perspective
Every bad thing that has ever happened to us has resulted in good
things, teaching us much about ourselves we didn't know.
FOUR
Barbara: from schoolteacher to corporate trainer to schoolteacher
If you could try something different once every five years, you'd
be better at any job, knowing that the skills you have are transferable,
that you're not trapped.
FIVE
John: from nonprofit institutional administrator to fundraising
development manager The only things you can give away in this
world are your word of honor and your name.
SIX
Janet: from data processing training manager to management consultant
When you get into corporate management, your attitude about what
you have to do to succeed had better change, or you'll be in for
nothing but frustration.
SEVEN
Bill: from professional football public relations specialist to
university sports information director You love your job, and
you do it well. Everything is terrific. Then your boss tells you
you've got to quit or be fired.
EIGHT
Cliff: from computer programmer to independent software systems
designer It took seven years to come to a decision which should
have been obvious a whole lot sooner. Our goals and methods of
operation simply don't mesh.
NINE
Patrick: from civil engineer to newsletter publisher There are
a million good ideas out there. The trick is knowing how to execute
it.
TEN
Frank: from retail sales manager to re-employment counselor
ELEVEN
Melissa: from corporate equal opportunity employment director
to organizational change consultant The best thing that ever happened
to me was not getting what I thought I wanted, which was acceptance
into the middle management mainstream. For me, short-term professional
relationships work best.
TWELVE
Hal: from university dean to educational counselor When you look
back, the road seems long, but when you look ahead, it's much
shorter than you realized. Why not travel it in peace and contentment?
THIRTEEN
The Professional Perspective: career counselors give their perspective
and advice on the phenomenon of career-changing Just as learning
how to fall safely is an important skill for skiers, learning
how and when to call it quits has become an essential career skill.
BONUS SECTION
Need to get back on a payroll quickly? Here’s a step-by-step guide
to getting back to work—fast!
Chapter
One: Sara
When you resign from a job
because of the unethical behavior of superiors, are you committing
professional suicide-or taking a new lease on life?
     "Ten years ago my husband and I were
told we could never have children. A year later, we had to put
our independent bookstore on the market to avoid bankruptcy.
I've lost my father to a heart attack and two close friends
to cancer." Sara, an attractive woman in her mid-thirties, glances
ruefully at the cigarette between her fingers, then extinguishes
it. "But losing the career I loved was one of the most devastating
experiences of my life. I still grieve for what might have been."
     Sara has experienced firsthand the
anguish known to victims of an employment Catch 22. Euphemistically
termed "voluntary resignation" by employers, it is actually
a choice between evils-leaving a job only because remaining
has become impossible-that is responsible for the death or maiming
of many promising careers.
     Following high school, Sara declined
to attend a four-year college as she was expected to do, opting
instead for a one-year secretarial program at Katharine Gibbs
School, where she excelled. Thus equipped at age 18 to earn
her living, she spent 10 years as an executive secretary, first
for a university-based television station in northern California,
then for a 12-institution community college system in the East.
She met and married a Connecticut native and settled close to
her childhood home.
     Four years later, Sara and her husband
opened an independent bookstore. "At this point, we had been
told by three different medical specialists there was no way
we would ever have children, so I made the business 'my baby.'
Within six months, I knew I'd made a terrible mistake. The store
was in a small suburban strip mall that had no major anchor
like a supermarket or department store to create local traffic.
About two months after we set up shop, the largest shopping
mall in the state opened five miles down the road, and I sat
behind my silent cash register watching the people drive by
on their way to it. I knew we'd go bankrupt if we didn't get
out, so I put the store on the market and finally sold it at
a terrible loss-at which point, despite the predictions of the
specialists, I discovered I was pregnant."
     A bit thrown by these events, but undaunted,
Sara spent the next few years caring for her infant son-and
17 months later, her infant daughter-and working part-time to
pay off the residual debts from the bookstore. Simultaneously,
she entered and completed an external bachelor's degree program
offered by the State University of New York, an alternative
to traditional, in-classroom collegiate education about which
she remains enthusiastic.
     Her bachelor's degree safely in hand
and her children happily situated in a small, homelike day-care
program, Sara returned to full-time employment, this time as
a promotional copywriter. With two positive, long-term experiences
behind her as an executive assistant, Sara naively assumed that
reciprocal respect based on honest communication between employer
and employee was a given in the workplace. Having worked for
managers who were both capable professionals and valued friends,
she was totally unprepared to deal with the manipulative, political
senior managers in her third place of employment, the advertising/public
relations department of a major insurance company.
     "I was always a wordsmith and had long
been intrigued by the fun and creativity of commercial ad writing,
but the ultra-competitive atmosphere I'd heard about in advertising
agencies prevented me from looking for work in that kind of
setting. After a long search, I finally landed a copywriting
spot in the sales promotion unit of a nationally recognized
insurer. It seemed ideal … skillful writers and artists working
together to promote worthwhile products and services in a professional
environment. I felt very fortunate and was committed to making
a success of my work there," she remembers.
     For the first two years, all went well.
Brought into the department on trial during the temporary absence
of another copywriter, Sara was repeatedly lauded for her competence
and speed. She was awarded the corporation's top employment
rating for two consecutive annual review periods, along with
raises totaling more than 30 percent. Continually sought out
for major assignments, Sara was clearly being groomed for advancement
to a supervisory role. "I looked forward to every day, no matter
how hectic, and felt sorry for anyone who didn't enjoy work
as much as I did. It's still inconceivable to me how something
so right could go so wrong," she says.
     But that summer, Sara's unit supervisor
retired, and a challenging new position he had proposed for
her "just evaporated. I had seen the write-up of my new job
description. I had even begun supervising an assistant on an
informal basis, and I believed the paperwork would be processed
just as soon as the new unit head was appointed. I never dreamed
it was the beginning of the end."
     No explanation was offered to her on
the lack of progress surrounding her promotion. When she finally
inquired, senior managers stalled; and when the new unit head
was appointed, things went from bad to worse.
     The man who became the new unit head
was a person I had worked with off and on over the previous
two years. I admired his creative talent and thought of him
as a friend, the kind of friend you have during the work week,
though you don't socialize after hours. He knew my kids' names,
and I knew his kids' names, and we spent more than a few breaks
over the years talking about our work, our families, Merl Reagle's
latest crossword puzzle. But when he became my boss, he seemed
to assume a whole new personality. To my face, he led me to
believe that I was one of the most valued players on his team,
but his inexplicable actions continually belied his words. Clearly,
I was losing my status as fair-haired girl, but for the life
of me, I couldn't get a handle on why."
     In August, her new boss assigned the
writing and production supervision of a key business theater
project to Sara. Her task was to create more than 300 pages
of script for in-person presenters to follow during a series
of two-day seminars for field personnel and to supervise the
creation of some 800 visuals to back up the speakers.
     "Beginning the Saturday before Labor
Day, I worked for 31 straight days, often until midnight. I
came in at 4 a.m. once to meet an interim deadline, and I delivered
all the drafts and the completed project on schedule. Following
the first presentation of the business theater on the West Coast
we got a call from a representative of our client department
who said it was the best presentation of its kind they had ever
seen. When they got back to headquarters, they took my unit
head and me out to lunch as a special thank you. Everyone was
pleased."
     But when the company created the position
of Business Theater Writer/Producer to accommodate the demand
for this new service, and Sara expressed interest in the job
to her unit head, he kept her dangling for two months, then
turned her down, saying she wasn't as well qualified for the
position as other applicants.
     "The head of the audio visual department
had come to me and said he'd be delighted to have me fill the
new position. The art director made it a point to tell me and
our unit head the same thing. My boss, however, just said he
'would have to help them rethink' their decisions. It was a
bitter pill to swallow. Obviously, I thought he was dead wrong
… but at the time, I still believed that he believed he was
making the right decision, not wanting to take the time to develop
my AV production skills when he could hire someone from outside
the company who already had those skills. But the person he
eventually hired turned out to need a lot of help to develop
other skills and knowledge about the company I already had,"
she recalls.
     Perplexed and discouraged by the conflicting
messages she was receiving, Sara interviewed for, and was promptly
offered, the position of communications director in another
division of the corporation; but before she accepted the offer,
which included a raise and a promotion, the senior vice president
in charge of the corporation's total promotional function intervened,
persuading Sara to remain with her original unit and assuring
her of a promotion in the near future.
     "This man, one of the top most senior
executives in this huge corporation, went out of his way to
tell me he wanted me to be happy within his organization. I
was to be his 'special project,' he said, and if I still wasn't
happy at the end of six months, he would personally help me
find another position within the corporation or outside of it.
In retrospect, I see how naïve I was, but at the time I persuaded
myself that a senior vice president had nothing to gain by misleading
me. I had to believe what had gone before was all a big misunderstanding.
And it was. Mine."
     In the ensuing six months, Sara vacillated
between hoping things were going to get better and knowing they
weren't. When another friend in the corporation recommended
her for an outside position, he was harassed by senior management.
And when her unit head finally offered her a promotion-director
of sales promotion for a new satellite unit-she tripled the
length of her commute and performed significantly more responsible
functions for a month without receiving additional compensation,
though her new status had been confirmed by memo to everyone
including the CEO of the corporation. Then came the last straw.
     Summoned by the unit head, who had
persuaded her to take the position in the first place, to a
department meeting at the home office, Sara listened in disbelief
as he publicly stripped her of her new authority.
     "There was no phone call, no private
meeting with me, no dissatisfaction expressed with my performance,"
she says. "He just sat there and calmly informed the group that
henceforth, another copywriter would assume my responsibilities,
a copywriter whose performance ratings had never equaled mine.
After 15 months of trying to convince myself this guy would
ultimately do the right thing, I had to admit the truth. He
was gunning for me, and the senior vice president who had persuaded
me to stay was allowing him to do it for reasons I would probably
never know. I typed my resignation and walked out."
     While her personal ethic wouldn't allow
her to remain, Sara agonized over leaving the job she loved.
Her deteriorating relationship with senior management aside,
she had become genuinely fond of most of her colleagues and
clients, and she hated to leave them behind.
     "I didn't want to lose touch with these
people. I really thought of many of them more as friends than
just co-workers," Sara says, but she was in for yet another
revelation about corporate culture.
     When she submitted her resignation,
Sara expected some gesture of support from her colleagues; but
from the people with whom she had shared daily work and personal
crises for three years, pulled all-nighters to meet tight deadlines,
attended weddings and funerals, she got nothing. No commiseration,
no offers of recommendations, no goodbye luncheon, "not so much
as a 'so long, Toots.' I'd expected the big freeze from my senior
managers, but when the people I had tried to support over the
years just turned their backs on me, it was a real eye-opener.
     "My immediate supervisor, in particular,
had been a special buddy, someone I thought I could count on
for moral support. I realized, of course, that he was caught
squarely in the middle of a pretty heavy situation, and as the
sole support of his family, he didn't dare side with me in an
open confrontation. Still, I made it clear I didn't hold what
had happened against him and thought he would stand by me as
a friend, at least."
     The unexpected desertion of her colleagues
was the first of a series of shocks in store for Sara. Within
two weeks of her resignation, she began to realize the full
consequences of her "voluntary" departure. Besides coping with
the dispiriting reality of unemployment and rapidly diminishing
savings, she found herself facing the skepticism of potential
new employers as she interviewed for other positions.
     "As negative as my experience had been,
I didn't feel right bad-mouthing a former employer. After all,
I had no quarrel with the corporation per se, only with two
of my managers there. As a matter of fact, several of my clients
within the company had come forward, when they learned of my
resignation, to offer job leads, the name of an executive placement
consultant, and letters of recommendation. They were terrific."
     Despite this support, Sara was unable
to obtain another job immediately. "I had 27 interviews in the
two months following my resignation, and every time, the problem
was the same. I longed to tell the whole truth. I'm a truthful
person. But I was afraid to tell my interviewers this, because
I thought they'd feel I was just another chronic malcontent,
so I found myself stammering through unconvincing explanations
of a lack of challenge and opportunity for growth."
     After two months on the interview circuit
and no job offers, Sara's confidence ebbed. Clearly, in spite
of her impressive credentials and an extensive portfolio, her
interviewers weren't buying her vague explanations of why she
had resigned from her last position, so she decided to be candid
with a potential employer with whom she discussed an interesting
advertising position. His reaction was precisely what she had
feared.
     "I could see the doubt forming in his
eyes as I sat there," she recalls. "The very next morning, there
was a form letter in my mailbox, kissing me off for the job."
     In addition to the difficulty of explaining
her situation during interviews, Sara fretted that her former
employer might be discrediting her during reference checks.
Living on her husband's income alone was proving very difficult,
and she suffered additionally from knowing her resignation had
put the family in a financial bind. "I was raised to believe
that you pay your own way, if at all possible-by washing dishes,
if that's what it takes. So I signed on with a temporary secretarial
service, hoping to parlay my typing skills into money for household
expenses while I continued to look for a permanent position."
     But even here, Sara's honesty worked
against her. Assigned by the agency to do clerical work in the
purchasing department of a local distributing plant, she admitted
to her supervisor there that she was looking for full-time work.
     "When he found out I might not stay
there long if I got a full-time offer, he dismissed me-from
a temporary clerical job. He'll never know it, but that had
to be the low point of my 38 years. I just barely drove home
without wrecking the car, I was crying so hard."
     It was rock bottom for Sara, a well
of despair so deep she could see no way out; but just when she
thought her professional life was over, one of her job interviewers
threw her a lifeline.
     "By the time I met with this man in
one of a series of interviews for a technical writing position
at a nonprofit organization, I literally had nothing to lose.
As unemotionally and discreetly as I could, I told him just
enough of the events surrounding my resignation to let him know
there had been an ethical conflict I'd been unable to resolve.
Fortunately, he was a savvy person with an ear for the truth.
He took the time to get to know me, concluded I'd had a bad
experience but had something to offer his organization, and
recommended that I be offered the job. Needless to say, I took
it."
     A month later, Sara was engrossed in
learning her new craft, writing persuasive funding proposals
to support new programs and plant development, a position she
has held for more than a year now. Surrounded by the clutter
of research sources in her cheerful office, she attempts to
put her experiences of that terrible summer and fall into perspective.
     "Even if I had known what I was facing
at the time I resigned, I probably still would have done it.
It was awful. There's just no other way to say it, but it was
still better than prostituting myself for that fat corporate
paycheck. Even now, acquaintances will say to me, 'If you'd
been the sole wage-earner in the family, you wouldn't have quit,'
but my real friends know better. If I'd wound up cleaning other
people's houses to support my kids, I wouldn't have enjoyed
it, but I would have done it.
     "As bad as it was, it wasn't all bad.
I was fortunate to have good friends outside of the company
who supported my decision. 'You were right to do it,' they told
me. 'I would have done the same thing in your place.' I'll never
forget the attorney who paid me a special visit and told me
she admired my integrity for resigning. I really needed to hear
that, to know I was right not to allow myself to be treated
that way."
     Sara's family also offered badly needed
reinforcement for her decision. "My husband was a brick, totally
accepting of my decision to resign. What I choose to do, he
backs me up, whether he agrees with me or not. He never offers
a lot of unsolicited advice, either. Maybe that explains why
we've been married for 15 years! My father died several years
ago, but my mother … well, she was my mother, right in character.
'Stop whining and get moving,' has always been her attitude,
and I'm grateful for that."
     To others in a similar situation, Sara
offers this advice: "When it comes to picking up the pieces,
there's no easy way, unless you're very, very lucky. Once you've
resigned for what you feel are good and just reasons, you've
got to live with that decision and go on. For a person to whom
work is an essential part of his or her identity, being out
of a job is a nightmare. But you just have to keep going, answering
ads, working the search engines, following up every lead, hoping
that eventually the odds will work in your favor. Above all,
you've got to believe that there are human beings out there
who will appreciate your dilemma and will respect your reasons
for quitting. If I hadn't clung to that belief, I might have
taken to the bottle and given up; but I did, and I was right."
     It has taken time, but her psychological
wounds are finally healing. Over the past 18 months the process
has been aided by former clients who approached her on freelance
writing assignments when they learned she'd left the company,
assignments that have lead to other commissions and a now flourishing
freelance writing business.
     "It hasn't been totally rosy," she
reflects. "Where there are people, there are inevitable conflicts,
even when you're a freelancer and not actually on an organization's
payroll. For example, one of my new clients for whom I'd really
gone out of my way, begging favors from every artist and photographer
I know to fit a major print project to his wildly inadequate
budget, dropped me like a hot rock a few weeks ago just because
I'd sent him a perfectly conventional reminder of a past-due
bill. That hurt my feelings, but I'll get over it. The great
majority of clients are square shooters, and you can't win them
all."
     Despite her negative employment experience,
honesty and fair play are parts of Sara's personal code of ethics
that she will never abandon.
     "It's really a matter of basic, human
respect. All through that terrible summer, I watched reruns
of the old M*A*S*H series on late-night TV. One episode really
stuck in my mind. In it, Hot Lips Houlihan tells Hawkeye Pierce
what she demands from him, from her prospective mother-in-law
who's giving her a hard time, and from everyone else. 'Respect,
simple respect,' she tells him. 'I expect nothing more, and
I'll accept nothing less.' I don't think I can improve on that."
Available
in a variety of downloadable formats [ISBN 1-59374-321-1], or
as a trade paperback [ISBN 1-59374-320-3], at www.WhiskeyCreekPress.com
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